Processing/Shipping Info
PROCESSING TIMES
The time we need to prepare an order for shipping varies. Processing time is different from shipping, this is solely based on the time needed to complete your order. Shipping time is not included in the processing time. Resin products have to cure a minimum of 3 days before shipping, and every resin product gets 3-4 coats of epoxy. Each coat needing proper curing time. Please be aware that once your package leaves our hands we have no control over any delays or other inquiries with UPS or USPS.
Processing times do NOT include weekends or holidays. If your order is placed on a weekend, please know turnaround time starts on the next closest business day. This turnaround time does not include shipping time.
Ready To Ship (RTS) PRODUCTS
Ships in approximately 9-10 business days, unless personalization is requested, then shipped in approximately 13-14 business days.
Made To Order (MTO) PRODUCTS
5-6 weeks (35-42 business days)
CUSTOM PRODUCTS
6-8 weeks (42-56 business days)
In the event that processing time will take longer you will be contacted via email.
NEED YOUR ORDER IN A HURRY?
If you need an order rushed, please pay for the rush fee option by selecting the box before carting your item. Please note the rush fee is per item.
SHIPPING
Once your order is placed please allow the estimated TAT & Processing Time to create your products. This does not include shipping time. Shipping method is either priority shipping, 2-3 days, first class 5-7 business days, or UPS Ground. Shipping method is chosen by the customer.
You’ll receive tracking info through an AUTOMATED EMAIL once a label has been printed. Please be aware that we only ship out once, MAYBE twice a week, and print shipping labels 2-3 days before actually shipping your package out. This means you’ll receive an email containing shipping & tracking info, BUT you won’t see movement on tracking until they are picked up. We schedule weekly pick-ups that helps our business run smoothly. However USPS will not always make those pick-ups. If you have any questions always feel free to email us at info@zalychaecreations.com and include your order number in the subject line.
If you need your order by a certain date, please select the accurate RUSH ORDER FEE before carting each item in your order. It’s not fair to customers for us to rush orders that were placed after theirs, that is why a fee is charged. Please understand we wear are a small business and wear multiple hats and work extremely hard to provide you quality products in a timely fashion.